Ultimately I think it comes down to whos working at what store. Unfortunately it doesn't seem like theres much training going on at every store or department. The PetsMarts around my way are pretty decent and the reptile care actually isn't that bad. I've seen so much worse at other pet stores. The one down the street from my house had crickets in the BP enclosure. She didn't know that they ate mice....so she had been trying to feed them crickets. And she wondered why they weren't eating.....to top this off the babies were covered in mites. Which of course when I tried to tell them that's why all the babies were constantly soaking she said that she didn't know what mites were and that the babies didn't get them at the pet store. Horrible pet care there if it's anything besides dogs.