Lol i don't think texts have to be posted, theres nothing to debate here.

It was a simple misunderstanding that got blown out of proportion a bit. Bob thought adam had seen it only a few days before but it was really a few months before. This would explain why bob was so relaxed about getting adam the pics. Tbh i would be a little bit too. If you JUST saw the snake in person a few days prior then asking for update pics would be silly. I'm all for good customer service but that would have seemed a bit excessive to me too. Bob's a busy guy so it took him awhile to get him a pic. When adam got frustrated over this (he had a right to be since it was ACTUALLY months ago he saw the snake, not a few days ago) Bob immediately refunded the money.

Simple misunderstanding that led to both sides getting rubbed the wrong way. Bob refunded the money right away. I don't see any issues here.