Poor customer service at TheSnake Pitt (Bob Pitt). Long read, but detailed.

[adamsky27]

Let me first start by saying this matter was resolved, I got my money back. I just want to put this out there as a warning. I did search for this guy on the BOI and couldn't find anything on him other than a business by a different name than what he has now. I have all of the text screen shots, I just didn't want to take the time to upload them all. I can if anybody thinks its absolutely necessary.

I saw a male fire hypo back at the Midwest Reptile Show in Indy a few months ago. I contacted Bob Pitt on Saturday and asked him if the snake was still available. He stated it was, and I could pay him in 2 payments. Half now and half Aug 7.

After payment was agreed upon I asked if he could get a current weight and a updated photo of the snake. He replied, "I'll go down and pit him on a scale after supper. she is getting some stuff at store ATM, when she gets back I'll shoot you the PayPal address." I realize there is misspelling, that is just a direct quote of the text. That text was on Saturday, the 27th. I then sent paypal payment, I even sent as a gift as requested by him "to avoid the fees."

The next day, the 28th, he text me stating, "money is there thanks. I'm cleaning right now, I'll shoot a pic in a few." I replied, "Awesome. Do you know how much he weighs?" I never received a response so I text again the next day, the 29th. I sent, "Were you able to get an updated pic and weight?" Notice this is two days later at this point. All I wanted was an updated cell phone photo.

He replied, "sorry been moving and had team ball party. I'll take one as soon as I get home." This text was sent to me the 29th at 9:11 pm. He never sent a picture.

So this morning (3 days later now) I text him and told him I was getting a little nervous about the transaction. I am nervous and upset at this point so I'll post exactly what I text. It was, "I'm getting a little nervous about all this. Can I not get an updated weight and photo? This transaction is legit right? I would like a response soon, I already sent half of the money. I hope this turns out well..."

He immediately replied with, "really? you have seen at show. i told you I'm moving and coach a football tram and baseball team. if you are nervous I'll return them ones NOW."

Remember, all I asked for was a weight and a photo. I don't think this request is unreasonable in this hobby. If anything I should've requested this before I sent money (I know, I know).

So I replied, "If that is the way it is you can return my payment to (my email). But a quick cell photo and weight takes 2 minutes especially when half of the payment was sent."

He replied, "life, 5 kids and moving. payment coming."

I replied, "Thank you. I prefer better customer service in this business and a BOI post will be made most likely. I have all texts saved."

He replied, "lol, feel free. ALL my customers get anything. above and beyond the sale. customers like you are nothing but trouble and do nothing but complain. please, by all means take your business elsewhere. thank you. do NOT call or text this number again."

This part to me was funny. All I did was ask for a photo and current weight. He told me multiple times that he would, but never did. So I don't know why that was so wrong.

He tried to call me, I ignored the call and stated all communication will be over text so I have proof what was said. So he then replied, "it is sent and wad sent before you last text. now post your BOI and NEVER if pass by my table."

I don't know what's up with the spelling. I don't know if it was auto correct, or what. But the never pass by the table part was interesting.

I replied, "Thank you. Fantastic customer service man. And believe me, I will walk directly past your table. Good luck!"

What I meant by that was I would walk by and not even think about looking at what he had for sale. He will not get my business, he will not get business from my friends or family. I think he may have taken that statement the wrong way, he just replied "lol."

So to make a long story short, I got my money. He did send it back. But WOW what an ordeal. A simple photo and current weight was all I wanted. I would've made the other half of the payment as agreed and everything would've been fine. So that's what I got to deal with today.

If you want to buy from him feel free, but be warned of the poor customer service. Sorry for the long rant.

[Mike41793]

A pic and weight is not at all an unreasonable request. Sorry you had to deal with all that. Sounds like a lot of unnecessary crap!

[adamsky27]

I agree. I can't imagine ignoring a customer for three days when all they asked for was just that. At least it all ended well.

[Mike41793]

Check your pms

[Flikky]

Thank you for sharing! Most of the feedback posts are positive but we need to see the negatives here too

[DSpythons]

Wow, that is not good customer service at all. I am surprised someone would even treat a customer like that. Life and 5 kids is no excuse to ignore your customers requests if you are running a legit business.

[Southern_Breeder]

That's a bummer. Sorry you had to deal with all that!

[toyota89]

Sorry you had to deal with that. At least you got your money.

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[adamsky27]

Sorry you had to deal with that. At least you got your money.

Sent from my Droid RAZR M using Tapatalk 2

Yes I am very thankful I got my money back.

[Coleslaw007]

Wow, I'm surprised he sent your money back so easy, reading the start I thought for sure you'd have had to fight him to get it back. That's terrible business. What a jerk!

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