Not to pick on SYR, but sometimes I wonder if the reason we/I am seeing more of the "perishable" labels without "live harmless reptiles" is from people not reading the instructions on SYR's site. If one goes through the FedEx certification process, one will probably run into the same problem you had. If you find a copy though, I am curious which document it is on as it isn't the liability waiver. I feel it can't just be lazy breeders, so maybe it is more of uneducated persons who see the box as good to go without extra labels. I have never used SYR, but I do know they have it listed on their site how to label.... but then again maybe it simply is lazy people. In any case, I am also glad it was not a DOA/fatality, and hopefully anyone reading this who has not labeled their boxes will see the merit in doing so to avoid their own potential DOAs