THG vs Flexwatt...

[Robyn@SYR]

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You have posted this picture multiple times now, but not with proper context. We sent you this sample free of charge. Apparently it was damaged during shipping to Canada, it didn't leave the RBI facility that way. From your response-

"The tape is robust and tougher than flexwatt. I have not at this point plugged it in yet. The box was mangled."

The corner that you show delaminated was damaged and creased during shipping. That should be trimmed off with a pair of scissors before use. Once trimmed, it won't continue to peel.

I have offered to replace it, again free of charge, you declined. You also decided to "disinfect" this electric element and let liquid "wick" inside the laminate at the buss bars. That is definitely not recommended.

As for running hot, our goal at THG is consistent heat, and in a range that will work across a wide variety of setups. You should ALWAYS use a heat control (thermostat) for your heat tape setup. It isn't meant to plug into the wall and run wide open for a reptile setup.

And yet the most common "complaint" is probably that it doesn't get hot enough. Once the heat is dissipated by the rack, the cage, the tub, the substrate, some folks still find it challenging to achieve a low 90's hot spot inside their cage. This can be addressed through variables in ambient room temps, cage setup and configuration, depth of substrate, etc.

One large cage manufacturer has in fact ordered a full custom run of the THG heat tape that runs hotter than our current public tapes. For the same exact reason, under their specific parameters, the final temp was not as hot as they wanted it to be.

There are many variables to achieving the desired set point inside a cage. Just because your specific setup can reach a higher temp than you would ideally like, that doesn't mean that EVERYONE'S setup gets too hot. A high quality thermostat controls the heat output of heat tape.

You can post this pic to say "look what can happen when a product is damaged during shipping", but to post it without any context to imply that "it starts delaminating" is just not accurate, nor fair.