From what I've seen some reptiles, especially hatchling Balls, usually do poorly in pet stores. If you think about it, their nature sets most of them up to fail. They are nocturnal and secretive, love to hide all day. Most pet stores won't give them proper shelters because if they hide all day, they will not get sold. If they cannot hide and are stressed, many will not eat. What you end up with is a snake the one in this shop. If the cages are dirty and the animals have no water, that's neglect and cruelty. If the snake won't eat, but is being fed it's not cruelty. Is it neglect because they could offer it proper shelter but don't to make a sale? I'll let you decide, but it is a reality of the business. I've seen this a lot over the years and not just in chain stores or little mom and pop pet shops, but even in stores that specialize in reptiles. I'm just of the opinion that some animals just aren't cut out to be put on display like that for sale because of there nature.