Don't hate on PetSmart. They give their animals the most basic of care, the same as some of the people who shop there. It's a business, not an animal resort. And don't expect a store associate to inform customers about the full range of care of animals they themselves may have never owned. All some of the associates know is what is in the pamphlets given with animal sales. The pamphlets do not include every aspect of the care of the animal. That is for the customer to research themselves. That family simply didn't know what they were getting into.
TheSnakeGuy
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