I had the same experience with AP this last couple months too. I'm getting my 32q economy rack tomorrow at 10 weeks. Ali emailed me at 8 weeks to let me know they got behind and to tell me when my rack would be here. I have no idea what Jeff's thing against email is. It seems to me it would be easier to take some time every day to deal with emails rather than tell people to call and have to keep answering the phone. Of course, from what I'm reading he doesn't do that anymore either. As people pointed out he's on Youtube and Facebook so he must not be computer illiterate or technophobic so why not do email? I've had good luck with him and I like his products, but every BOI he's got is from when there is a problem, he can't be gotten a hold of. NOT COOL! He eventually will loose a ton of business, but then, maybe he doesn't care.