Chris: we had to do the same thing with Suki when we first got her. Some of her skin actually came off in the tub without us having to rub or anything. We did have to rub around her neck, close to her head, and it came off readily enough, but she had this really stubborn patch on the top of her head. It took us several days to get it off, and we were so excited when she finally lost her eye caps. She was very patient with us, and it's funny, but she seemed really appreciative too. It so awesome when they rub up against you as hard as they can trying to get that skin off!