This for sure!!!!! I had the same thing happen to me in the past month with 2 separate breeders who I have now blacklisted in my breeder book...over 2 small $$ snakes..but the breeders apparently couldn't be bothered to answer my Qs and did nothing then respond with a nasty "if you want info look at my website" response...well the info I wanted wasn't on their websites...-_-...Every ounce of customer service counts!!