Not that this involves a live reptile, but in prep for selling one of my snakes, I purchased a shipping kit. The driver didn't even deliver it to the right house (the address was correct on the package). In fact, the package wasn't even delivered in the right neighborhood. I was waiting for it and I got an e-mail at 8:21 pm saying the package was left on my doorstep. It wasn't there so I called FedEx and they were like "There's nothing we can do since the tracking information says the package was delivered." I had to file a claim. Luckily, whoever got the package was kind enough to track down my address and return it to me.

I've noticed that FedEx tends to cut corners. :/