Did you hear back from them? I deal with the owner as a business and we have always had a great experience with them. They have been through some growing changes and have been working hard on a new product that they are building in house but usually you can get a hold of them via email quickly. If you haven't resolved this yet you can shoot me your info and I will see what I can do. Send it to our sales@spyderrobotics.com email address.

P.s. Their new product looks sweet! That's all I can say about that.

Dion Brewington
Owner, Spyder Robotics