Rich is awesome. Awhile back I ordered some stuff and fed ex "delivered" it, except it wasn't on my porch. I emailed him, and he said he would resend. Apparently after I had called fed ex and told them they didn't leave it on my porch, they figured out where they left it, and I had it the next day. So he didn't have to, but he was right on it and ready to just please the customer and deal with the rest later. Yay Rich!

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