Same here. If my humidity is ever too low, their shed has come off in pieces and stayed stuck on their bodies. It should come off in one big piece, like a sock. You shouldn't have to help them with this at all.You might want to try soaking him/her, or I've had better success by putting them in a pillowcase/snake bag that has been wet down with very warm water and then lightly rung out, so it's still damp. I put them in, close the bag so they can't get out, put them on or very close to their hot spot, and leave them in for 45 min to an hour. They usually have it all off and stuck inside the bag when I pull them back out! good luck!