Need help with T&C section of website

[SquamishSerpents]

Mostly I'm just wondering, are these Terms & Conditions coming across as too harsh to potential buyers?

They were all enacted due to past experiences with difficult buyers. And quite frankly, I don't feel like having my time wasted by anybody else. I want to come across as professional, yet still firm in our Terms.

I'm sick and tired of people saying they will "for sure, absolutely 100% purchase a snake." Then weeks go by, no deposit is received, no contact from said person. I re-list the snake, and then all of a sudden they are able to answer my messages and ream me out for re-listing "their" snake. Well sorry, but it's not yours until you pay for it, and I want people to know that.

Also what ticks me off is showing up to make a delivery, and NOBODY is there. That was the very first, and the very last time we make any delivery without a deposit. It wasted our time, our gas money driving there (as we're not exactly centrally located in proximity to most of our buyers) and it needlessly stressed out the snake.

I also had another buyer who wanted a payment plan of 6 months, for a fairly low-valued snake. I told them "No I'm sorry we cannot do that, as by the time that 6 months rolls around, we will be losing money on said snake due to the cost of upkeep." Sorry, but I'm not feeding your snake for 6 months and not getting paid for it. And of course I'm not just going to stop feeding the snake because they refuse to pay the feeding cost, so I'm just not doing it.

Anyways. Here are the T&Cs copied from my website, just wanted to see what y'all think before I make the page live.

Deposits:

We require a 25% NON-REFUNDABLE deposit to hold any animals. Deposits are payable via Paypal, EMT, direct deposit, or cash. If you would like to reserve a snake, a deposit is required, NO EXCEPTIONS. If paying cash, please keep in mind The animal(s) is for sale until a deposit has been received. No deposit, no holds. NO EXCEPTIONS.

Payment Plans:

Payment plans are available at our discretion. These can be discussed to suit your needs. Longer payment plans may come with a fee.

Shipping:

4) Shipping is available via Reptile Express to anywhere in Canada, at buyer's expense. Expect this to be around $100 per shipment, though this can change at any given time based upon Reptile Express' rates.

Guarantee:

6) Sex of each animal is guaranteed unless otherwise stated. When you purchase an animal from Squamish Serpents, you will receive an invoice that contains photos of the exact animals purchased and will serve as proof of purchase and pattern identification should any problems arise in the future.

7) Each snake purchased from Squamish Serpents comes with a 60 day health guarantee, as long as your setup is correct. If you choose to house your snake with another, or others, this health guarantee is immediately void. It is our policy NOT to keep multiple snakes in one enclosure. We understand and respect that some keepers choose to cohabitate their snakes, though we personally do not condone it.

PLEASE NOTE: We reserve the right to refuse sale at our discretion.

If you feel there are any edits I should make, please let me know!