I ended up going ahead and starting a PayPal resolution center dispute before a claim and they responded within an hour of the dispute going out with a full refund and an apology that it took so long to get in touch since Jim the owner was on vacation till Wednesday. They also said they would not be able to fill my order anytime soon with their current availability. Here's hoping monster feeders pulls through for me this evening. Waiting to hear back from Matthew Martin.
Cheers