I wish I had heard about it beforehand. The main reason I posted is because we couldn't find any quality reviews on the ReptiPro 6000, just from people who had either just ordered one and was waiting for it to arrive or had just received theirs and only had it running for a week or two. We were originally thinking to build an incubator ourselves, but this one seemed like such a time-saving convenience. Too late now.
We did in fact ask to return it and get our money back. Yesterday they told us they would call us back today after thinking it over, but the call has failed to come. After reading ReptiPro's responses on some of the other forums where I posted my review, I doubt they will. It wouldn't bring Butterscotch's eggs back anyway.