Shipped items don't got from point A directly to point B. Often there are points C,D,E and so on some of which can be freezing and there is no way to know beforehand how long the animals will sit in the cold.
Garrick doesn't like the BOI, but you should start a thread there. He's not treating you fair.
I may not be very smart, but what if I am?
Stinky says, "Women should be obscene but not heard." Stinky is one smart man. www.humanewatch.org
For what it's worth I would just talk to Garrick. Tell him how your feeling on the situation and I'm sure he will do something fair for you. He's one of the biggest names in the business he didn't get there by providing bad service.