not that my $.02 counts for much but this is where I stand on the subject. Rich... Hands down man you have the best customer service via internet sales that i personally have ever had the pleasure to deal with. Reptile related or any other for that mattter. That alone is enough of a reason that I will continue to do business with Reptile Basics in the years to come. I truely appreciate the effort you go through to satisfy your customers! Love of the game or just a good business sense either way keep up the great work! As for Ed at Flexx watt or Calorique what ever the name is.... You coming into our community to comment and your willingness to try and help says a lot for you also. We as a community don't know you. You are an outsider to us. That said it will take a lot to gain our trust. You may in fact have a supierior product but until THG has the chance to prove themselves or not most of us will continue to follow the path of well known and respected members of this community such as PE, SYR, and RBI. I hope that you suceed in finding a suitable reptile person to spear head your foot hold back into this hobby. Competition between business is a good thing for the public. It will do nothing but improve products and keep pricing competitive. Errors have been made on both parts in this debate. Lets not have a pissing match. after all everything that has or not happened is purely hearsay to everyone reading this thread other than to the 2 that are leading the discussion. Good Luck to both bussiness' and may the best product win.