I am sorry I had to throw my 2 cents in on the bolded parts of this comment.
First part says you will be running a lot of tests on their new product. To me this implies that you have yet to run said tests.
Second bolded part sounds so much like a threat. That you will post pics before and after said tests that you have not done yet due to your first comment then saying that they won't be pretty. How would you know that they would not be pretty due to the fact that you have not run any tests as of yet.
I will say that anything and everything can be made to fail if you try hard enough. Your product included.
I will say that I do not know Chad and Robyn from Pro Exotics, or Rich from Reptile Basics. Though I have ordered things from Rich before and would have nothing to say about him but good things. Ed I don't know you either though I have emailed your company a while ago and did not hear any reply back for about a month.
May I point out that Chad and Robyn of Pro Exotics I don't think would ever put out a product that wasn't tested and deemed to be safe after the terrible loss that they had to deal with from the fire that happened at their facility in September of 2011 which no one in this hobby could ever forget.
With all that said having something produced for this hobby by people in this hobby is always a good thing and it is something that I will support until someone gives me a good enough reason not to support them without throwing out things that sound like threats.