Robyn

I do apologize for postng the amount of business from reptile basics. I was replying to a post and had not realized it was something I should not be doing. I am not argueing with anyone on here. That is not my place. I just wantewd to correct Richs inncorrect comments about our product. I have agreed that we were not paying attention to this industry. There is no radiant heat film company in the world who could power up the proper equipment just for the reptile industry. That is why I would like to challange you to post who THG actually are. If they are the company yourself and Jeff are raving about you will have no problem posting their real website with phone, address, certifications, inspections etc. You cannot do that because they are a company that willdamage a few reptiles then disappear. I have seen it over and over. That is the great thing about being regulated in the US. There are laws against that. Can you post the approval for the new connectors from UL? Id like to see if UL actually apporved the connectors you are raving about. The opportunity for arching with that connector type is much too high with a cheap copper only bus bar. I have apologized for posting a ball park number for reptile basics now it is time for you to come clean about the THG Heat company that in my eyes does not even exist. I readily admitted that we dropped the ball due to not understanding your industry and that the heat tape was an afterthought and not our primary business. We will fix this in 2013 with better pricing and more finished products. I do want to apologize for our not fully understanding what you guys needs are but I think it is something that commonly happens to your industry by the sounds of things. All the remarks made by you and Rich are bocus. We never had one complaint from Reptile Basics in all the years they bought from us. We never were asked once to change anything whether it be watt density or connector type. If we had been asked one simple question about the connectors it could easily have been addressed. All our other products except the reptile heat and ceiling heat use 3M 2228 tape to seal the connection. So the low profile issue with the plastic connectors could have been put to rest in 2 seconds.

I think you owe it to the people on this forum to disclose who THG are and let them make an educated decision. Afterall they do love their pets and will be very disappointed that one of their own put them in jeopardy trying to make a quick buck. I dont think you will do it! Most importantly how long have THG been doing this? Prove it!

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Robyn

I do apologize for postng the amount of business from reptile basics. I was replying to a post and had not realized it was something I should not be doing. I am not argueing with anyone on here. That is not my place. I just wantewd to correct Richs inncorrect comments about our product. I have agreed that we were not paying attention to this industry. There is no radiant heat film company in the world who could power up the proper equipment just for the reptile industry. That is why I would like to challange you to post who THG actually are. If they are the company yourself and Jeff are raving about you will have no problem posting their real website with phone, address, certifications, inspections etc. You cannot do that because they are a company that willdamage a few reptiles then disappear. I have seen it over and over. That is the great thing about being regulated in the US. There are laws against that. Can you post the approval for the new connectors from UL? Id like to see if UL actually apporved the connectors you are raving about. The opportunity for arching with that connector type is much too high with a cheap copper only bus bar. I have apologized for posting a ball park number for reptile basics now it is time for you to come clean about the THG Heat company that in my eyes does not even exist. I readily admitted that we dropped the ball due to not understanding your industry and that the heat tape was an afterthought and not our primary business. We will fix this in 2013 with better pricing and more finished products. I do want to apologize for our not fully understanding what you guys needs are but I think it is something that commonly happens to your industry by the sounds of things. All the remarks made by you and Rich are bocus. We never had one complaint from Reptile Basics in all the years they bought from us. We never were asked once to change anything whether it be watt density or connector type. If we had been asked one simple question about the connectors it could easily have been addressed. All our other products except the reptile heat and ceiling heat use 3M 2228 tape to seal the connection. So the low profile issue with the plastic connectors could have been put to rest in 2 seconds.

I think you owe it to the people on this forum to disclose who THG are and let them make an educated decision. Afterall they do love their pets and will be very disappointed that one of their own put them in jeopardy trying to make a quick buck. I dont think you will do it! Most importantly how long have THG been doing this? Prove it!

- - - Updated - - -

Robyn

I do apologize for postng the amount of business from reptile basics. I was replying to a post and had not realized it was something I should not be doing. I am not argueing with anyone on here. That is not my place. I just wantewd to correct Richs inncorrect comments about our product. I have agreed that we were not paying attention to this industry. There is no radiant heat film company in the world who could power up the proper equipment just for the reptile industry. That is why I would like to challange you to post who THG actually are. If they are the company yourself and Jeff are raving about you will have no problem posting their real website with phone, address, certifications, inspections etc. You cannot do that because they are a company that willdamage a few reptiles then disappear. I have seen it over and over. That is the great thing about being regulated in the US. There are laws against that. Can you post the approval for the new connectors from UL? Id like to see if UL actually apporved the connectors you are raving about. The opportunity for arching with that connector type is much too high with a cheap copper only bus bar. I have apologized for posting a ball park number for reptile basics now it is time for you to come clean about the THG Heat company that in my eyes does not even exist. I readily admitted that we dropped the ball due to not understanding your industry and that the heat tape was an afterthought and not our primary business. We will fix this in 2013 with better pricing and more finished products. I do want to apologize for our not fully understanding what you guys needs are but I think it is something that commonly happens to your industry by the sounds of things. All the remarks made by you and Rich are bocus. We never had one complaint from Reptile Basics in all the years they bought from us. We never were asked once to change anything whether it be watt density or connector type. If we had been asked one simple question about the connectors it could easily have been addressed. All our other products except the reptile heat and ceiling heat use 3M 2228 tape to seal the connection. So the low profile issue with the plastic connectors could have been put to rest in 2 seconds.

I think you owe it to the people on this forum to disclose who THG are and let them make an educated decision. Afterall they do love their pets and will be very disappointed that one of their own put them in jeopardy trying to make a quick buck. I dont think you will do it! Most importantly how long have THG been doing this? Prove it!

- - - Updated - - -

Robyn

I do apologize for postng the amount of business from reptile basics. I was replying to a post and had not realized it was something I should not be doing. I am not argueing with anyone on here. That is not my place. I just wantewd to correct Richs inncorrect comments about our product. I have agreed that we were not paying attention to this industry. There is no radiant heat film company in the world who could power up the proper equipment just for the reptile industry. That is why I would like to challange you to post who THG actually are. If they are the company yourself and Jeff are raving about you will have no problem posting their real website with phone, address, certifications, inspections etc. You cannot do that because they are a company that willdamage a few reptiles then disappear. I have seen it over and over. That is the great thing about being regulated in the US. There are laws against that. Can you post the approval for the new connectors from UL? Id like to see if UL actually apporved the connectors you are raving about. The opportunity for arching with that connector type is much too high with a cheap copper only bus bar. I have apologized for posting a ball park number for reptile basics now it is time for you to come clean about the THG Heat company that in my eyes does not even exist. I readily admitted that we dropped the ball due to not understanding your industry and that the heat tape was an afterthought and not our primary business. We will fix this in 2013 with better pricing and more finished products. I do want to apologize for our not fully understanding what you guys needs are but I think it is something that commonly happens to your industry by the sounds of things. All the remarks made by you and Rich are bocus. We never had one complaint from Reptile Basics in all the years they bought from us. We never were asked once to change anything whether it be watt density or connector type. If we had been asked one simple question about the connectors it could easily have been addressed. All our other products except the reptile heat and ceiling heat use 3M 2228 tape to seal the connection. So the low profile issue with the plastic connectors could have been put to rest in 2 seconds.

I think you owe it to the people on this forum to disclose who THG are and let them make an educated decision. Afterall they do love their pets and will be very disappointed that one of their own put them in jeopardy trying to make a quick buck. I dont think you will do it! Most importantly how long have THG been doing this? Prove it!