They did away with the premier and gold customer status stuff. Used to be if you had one of those you got an upgrade every 12 months on one line and half off the price of a new phone on other lines at the year mark. Now it is every 21 months for any/all lines. I've been with sprint for approx 7 years and while the service continues to improve its still not great. Also where I live has no 4g and no plans for it in the near future. With the extra waiting time on upgrades and and higher cost of purchasing an upgrade I am looking into a no contract phone. There are a lot of additional charges like the $10 a month for smart phones, insurance went up to $11 a month, and replacement is usually $150 on any phone less than a year on the market. I feel I'd be better off in the long run just to go with something like straight talk and buy a new phone every year by the time you pay those extras to sprint. That's my .02 any how