I can't agree more with what Nikki said. Here's how I deal with a bad shed (mind you, I rescued a baby ball python who had a 100% stuck shed, so I know this method will work): Dampen a wash cloth with warm water. Place your snake in the center of the washcloth and wrap it up like a burrito/canoli/etc. Yoou want to leave the ends open. Then, while applying just a little bit of pressure, allow you snake to pass through the wash cloth. If some skin is still there, repeat as necessary. Also, don't worry about the eye caps! They will come off with the next shed, assuming you fix your humidity issues.