I did take pic as soon as I got the box, of the box, when I opened it, and of his condition and I took more today,
I contacted them and said I wanted a full refund and that I was very upset with them for saying not to take it to the vet.
Thank you very much for the help, I just cant believe they would try to do this, it is such a gorgeous animal too!
I have printed all the emails and pictures just in case.