If they are having a bad shed, you need to soak them to get the skin off. At that point, the oils they use to shed didn't work.
I think they mean they peel off the stuck shed, which is what I assume everyone does with snakes that have bad sheds. What damage could it do? Aside from the obvious eye caps/possibly pulling off a scale. Which shouldn't happen if you soak them for a good amount of time prior to helping them shed.









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carefulness is a good thing, lol. I've never pulled any good scales off my snakes when helping them shed. I leave them to soak for a good 30 min to a hour before I start trying to get the skin off. Its hard peeling a squirmy snake that doesn't want you peeling them! lol I try to make it as quick as possible.