That was hugely informative. You have my sincere thanks for that. It gave me a moment to stop and really ask myself if I have those qualifications and could handle it... And realizing that I kind of already do. I manage switchboard for the company already, and deal with clients daily. The communicating part is easy. It's the product knowledge I'm unfamiliar with. But, that's a learned skill, so it actually doesn't seem so daunting once you put it that way. It comes with experience. I can't possibly know it prior. But I can go into it with some tools already.
Hm. That makes the most sense out of these options.