On the same note if I know the person and they have a lizard for a week and it will not eat at all then I will gladly replace or refund the money and if I do not know them I will offer to come look at things and see how things are set up and if they are all good then I will make the same offer as well. That is where the vet comes in as well. If it was my fault then I will gladly replace or refund every penny with out hesitation but if it is not my fault then I should not have to replace or refund anything. With all sales I give a paper form of my terms and conditions and I also keep one signed on record for all sales that are done in person. I have within that document that "if the animal dies due to anything that is as a result of my care prior to sale then it will be replace or a refund given at the buyers choice but if there was no fault on my behalf then no refund or replacement will be given. The fault is to be determined by a veterinarian through necropsy and the expense of said procedure would be the responsibility of the party found at fault for the death of the animal. If no fault is found, random event of death, then 50% refund will be issued either is cash or in credit towards another purchase whichever the buyer chooses."
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