When I was researching before I got my first BP, I was mostly researching over the internet. I went into Petsmart one day to check and make sure they had all of the supplies I would need. On my way out, I grabbed one of their pet care brochures for BP's, out of curiousity. There was false information in it! I know that most employee's that work there aren't trained properly and have no idea what they're doing (with a few exceptions), but really? If they were going to type it up, they should have gotten it right.
It doesn't upset me that much that most pet stores have no idea what they're doing, it upsets me that they pretend to.