I think overall service in America has gone down. The customer is always right has been thrown out the window and the young people coming up don't seem to know that any job worth doing is worth doing right.

Op, what store is this? Do they have a nice selection of reptile equipment? I would like to check it out. The big box stores don't really do it for me and I would rather deal with a mom&pop type place. Is that what this place is?