I have Boaphile cages/racks and they are great. I didn't have to get them shipped because I purchased them at a Reptile Show, so I can't really speak on the customer service aspect with Boaphile. But I have brought items from RBI and his customer service is incredible, hands down the best in the business IMO. I think you will get great service from both companies, but if i was purchasing the same rack at the same price I would go with RBI because I know Rich has excellent customer service.