Reptile Basics or Boaphile?

[Mike41793]

This is a really good question. I have been looking at different racks and cages too. It sucks not being able to see/compare them in person.

Most say RBI. But just by reading about them I was leaning toward the Rhino Raxx.

Those that are picking RBI, is this just a loyalty from awesome customer service on RBI's part? Have you actually used both companies and found bad customer service using Boaphile?

Going just by product quality and taking customer service out of it would you say one is better than the other, or they are equal?

I understand customer loyalty. I Just don't want to NOT select a product I feel will fit my needs better because yall favor the one without having actually used the other. I tried to select my words carefully there. I am not trying to step on toes and say your vote for RBI is wrong. I see it like riding a certain brand motorcycle, its hard to change a persons mind about which is best. I just want to make sure i select the best product for me.

If Boaphile is lacking in customer service, can you tell me how?

I have never used a rack or custom cage so I'm a blank slate trying to be well informed to make a good decision.

I say RBI bc Rich has the best customer service on the planet and makes products just as good, if not better, as boaphile. The longest ive had to wait for an item to get to me is 3 days. The only reason it took 3 days instead of 2 was bc there was a holiday lmao. Ive heard a TON of stories about how people order from boaphile and dont hear back from Jeff in 2 months then all of the sudden a rack shows up at their door. So ya if youre ok with that then order from him. When im buying a $300+ item from someone i generally like to at least get a receipt or conformation email. If i dont id probably wanna be able to call/email and talk to someone to make sure i know where my money went. From what ive heard you dont really get any of this from Boaphile.

Its your money and completely your choice though, im not telling you what to do, just sharing my experience. I have never ordered anything from Jeff personally, these are all just from stories ive heard.