Try buying a fuzzy at the least, just to stimulate feeding place the fuzzy on top of the cage to let it defrost, put it on a paper towel. After it defrost use a blowdryer to heat the mouse. I put mine inn a sandwich bag when heating, heat the head a lil more use tweezers and walkk it past the hide. If that doesn't wrk take a small dish and leave it in the cage overnight.