FedEx is worthless..

[Bushido]

Have you called LLLReptile yet? As a large shipper, they should have the experience and possibly their own customer service contact to quickly navigate FedEx's red tape to see what's going on and how quickly something can be done.

Yep, called them immediately after I got done trying to decipher what this Indian fellow was saying with his thick accent. She (LLL Reptile perosn) was very helpful and is trying to find out what's going on now. She's already called me back once, while I've gone an hour with no call back from FedEx.