Don't worry about the eye cap, trying to remove it can cause perminate damage to the eye itself.
Can you give us some information about your husbandry?
What type/size cage do you have, what heat sources you have, what you are using to measure temperatures/humidity, what your current temperatures/humidity
All you can do is put an appropriately sized hide in. Chances are she will use it.
(what are you using now?)
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