Um hey EVERYONE! I think she GOT THE MESSAGE! She said it repeatedly. So, quit repeating what others have already posted about. Also, don't tell her not to get offensive when you're being so negative towards her. She got it, she said they were going to fix it when they could.Be positive and supportive instead of demeaning, it works better when someone is asking for help and advice, not criticism. I'm not trying to start an argument, but she is trying, build her up instead of putting her down.