Well, and what about all the other mice that she was trying to take that the other members of the shipment had to remove from her box? What about the other issues that she's had?
Is this a case of genuine remorse over a mistake she doesn't want to repeat? Or is it that she figured if she gave back one mouse to one complainant, that she can continue to do the group deal(s)?
Why wasn't the mouse returned when all the evidence showed it was not part of her order? If it was just a unintentional mistake, why the huge delay and refusing to return it in the first place?
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