I do person to person business with over a hundred customers every week. With these dealings, I have learned to read people very well based off of their body language or certain words and/or phrases a they will use. Now, what I can tell you from Rhasputin's responses is, this is a person that I would NEVER trust and would avoid business transactions at all costs.
I firmly believe there are always two sides to every story, so how things played out exactly may be shades of grey compared to what is written here. But, when a grave "misunderstanding" or mistake happens in business, it's followed by a long winded apology and every necessary step is taken to make it right.
In my opinion, "stuff" happens in business. It's not an if, it's a when. It's how you handle yourself when a problem occurs that tells the true story of the type business man/woman you really are. With that being said, Rhasputin's response to the situation is why I state this is a person I would NEVER trust or do business with.