Wow that is ridiculous! I am going through the same crap with Boaphile right now, i have never been more aggravated in my entire life. You would think with people spending so much money on their products that they would consider outstanding customer service. But no, you get crappy customer service and poorly made products, due to the high demand of them. To top it all off you have to contact them to get info on the timeing of the order? I will never deal with certain people again. (Boaphile+Underground Reptiles)