When mine have a bad shed I use a wet towel after I have soaked in tepid water for an hour and it comes right off. I wouldn't mess with the eye cap, it will come off in the next shed. After a couple bad sheds I started putting my BPs in a big plastic tub with small airholes and a huge thing of water and set it next to a heat lamp. It provides a ton of humidity and I have not had a bad shed in a long time. I put them in when they come out of blue and they usually shed in a couple days in the tub.