Customer service should ALWAYS come first. And I believe the Boaphile lacks that. You didn't over react though some will tell You that.Originally Posted by travis11
Im sorry if people check out this post and i waste anybodys time, but Underground Reptiles? Not what i expected for a buisness that has been around for 15 years, and pride themselves on such great customer service. They are horrible as of right now, almost as bad as Boaphile! I recently purchased a Lesser Ball Python that is absolutely awesome looking and have yet to receive any kind of information stating that i bought the animal (with the exception of Pay Pal), and it is driving me nuts. I had to call them, and i spoke to some guy who had no idea what i was talking about as far as the snake goes and was rushing me off the phone. I tried setting a delivery day up with this person on the phone and told him what day i would like to have it shipped, he said "ok that works," and hung up the phone on me. WTF! When i purchase something from somebody i Expect to have a little bit of security knowing that the people i am dealing with actually give a crap about me and the animal. I guess some of this is my fault, but i did research UR and got mixed reveiws on them. Honestly, out of all the breeders and reptile distributors i have dealt with, Brian from BHB has been by far the most helpful and on point with what i expect when buying BPs. If anyone else has had a bad situation happen with Underground, feel free to share. I would reccomend staying away, but we will see what the animal is like when i get him. I hope that i am being over dramatic but its whatever......
And Brian is by far one of the best people I have EVER met.. story for another time though!
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