You're right. Thats the only solution he offered. However, in other stories, the breeder/shipper at least apologizes for the the recipient's bad experience, THEN they offer to refund, offer a discount, or in rare cases, they cover the vet checkup/bill. As it was stated earlier, the nose rub could have happened during the shipping process, and since I don't know exactly when it got as bad as it was when she first got here, it just frustrated me more than anything... Especially when I inquired about it (after payment - before shipment), and didn't get a reply.. Supposedly because of technical difficulties... Lots of shady things going on here. I suppose the next step would be to warn others of his shipping method, and hopefully he'll start labeling properly.... Still doesn't fix the snakes nose >_>...
PS:@ the spammer