She was packaged nicely inside. Insulation, heat pad, and crumpled papers. She wasn't cold and the heat pad was still warm. The fedex guy who usually drops off packages didn't know there was a reptile in there so he was just walking up to my doorstep waving his hand with the box under his arm sideways while he starts checking off the delivery.. He refused to pay for a vet bill. He suggested just shipping her straight back instead of taking it to a vet that he doesn't know.