Can you grab a picture of what shes doing so we can better understand? My Pueblans will stay in their hides and just poke their heads out and kind of "raise" them so they look like a Cobra, which is them telling me they are hungry (which I then offer their food which they destroy!). There is neurological problems out there, and if the snake is looking straight up it could be a symptom known as Star Gazing, in which cause if your snake is "coiling" in an uncontrolable way, you may have to consider the possibility of something called IBD or Inconclusive Body Disorder.