Gosh. That's horrible. You would think she would treasure and take care of the gift you gave her. I bought my boyfriend a black pastel for Christmas. It's his first snake and he adores her. But if he neglected the snake, I would be offended and take the animal. Even material items. If he didn't take care of the gifts I gave him and treated them like trash, it shows his attitude. (thankfully he's not like that)
I mean, you and your friend probably put in some effort into buying this snake with your own hard earned money. Clearly Christie doesn't appreciate that. And to make matters worse, she is gifted with a life. With a life comes responsibility. If she can't properly care for it, then she lacks maturity and doesn't deserve to have the snake.
You say her dog is well cared for? Use the dog as an example to compare it to the snake's situation. For example, leaving dog poop. If she's a good dog owner, I'm going to assume she picks up dog poo. Tell her, leaving the snake tank dirty is like leaving her house full off dog poo and urine. Keeping a sanitary environment prevents disease and illness. And if her dog stopped eating, I bet my life she would find a solution and/or find help. Not ignore it like she's doing with the snake. Her snake probably stopped eating due to inadequate husbandry.
By neglecting it, clearly she doesn't care about it. Your bestfriend isn't always going to be there to hold her hand and assist feed the snake.
By not surrendering the snake over, she's condemning it to death unless she shapes up and changes her attitude. Tell her, unless she improves the husbandry, the snake will continue to go down hill. She has to put in as much effort with her snake as she does with her dog. Maybe even more. If she can't, she shouldn't have the snake.
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