Pet stores are known for not putting hides in their cages. They don't care about the animals as long as they still make sales. To them not having hides increases their chance of a sale.
Most big box stores I go to at least put in one crappy hide, directly in plain sight giving them no sense of security. But this place had none. A plus husbandry
Luckily the Petsmart near me doesn't carry BP's but the corns that they keep always break my heart. Week after week they're in the same place, looking pretty much like they're dead. The stick-on dial therms that they use read over 90 in the display area... makes me sad for the tiny little guys.
My local PetSmart keeps their BPs at 100% humidity and the hot spot at 80º (according to the stuck-on dials). I gently alerted the manager and she said she'd get someone on it right away to fix it, haven't been back to see if she actually did or not. She did personally remove the dead bettas I pointed out to her and claimed she had a python as a pet, so hopefully...
I have a friend who works in a different PetSmart and absolutely hates their procedures with reptiles, but she can't do otherwise because they're company-specified guidelines meaning if she does anything else and they find out, she could get fired. Hate the corporation, but it's not always the employees' fault.