I have actually found dion at herpstat to have better service. I asked a question to Rich and waited 6 months and multiple emails for an answer. I love my herpstats but the features of the ecozone are tempting but if you price the 4 controller set up is more than a herpstat 4.
x2
I'm a big fan of Rich over at Reptile Basics, but Dion (owner of Spyder Robotics) is just as great when it comes to customer service.