Quote Originally Posted by WarriorPrincess90 View Post
Yikes. No idea. My iPhone 4S is very cooperative most of the time. Might just be a dud. I would take it in to the closest apple store, or whatever store you purchased it at ASAP to get a new one or so they can fix it. Since it's new, they should do it no questions asked.

Also, have you googled that error code?
Thank you for your quick response. Yes, we have googled it and it basically said to to turn off our antivirus protection and try to restore the the original settings again. We tried that several times and we also tried other thinngs that we googled but nothing makes a difference.