My job literally IS to serve the public. I'm a 911 dispatcher, all I do is deal with the public. And I can tell you right now I do not get paid enough for it. I have spent time off the clock researching things about my job, because it' still my job. People die if I don't do it well.
Well guess what, pets die when you give new owners incorrect info (which is literally pet store employees jobs), and people get injured if you don't tell them how to use the tool correctly (which is literally Lowe's employees jobs).
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