I agree she probably did not know what she was talking about . the problem is just because they're not making a higher wage they think they're allowed to do a crappy job. How hard is it to educate yourself in whatever job you are doing ? it shouldn't matter what kind of wage you are making you should always give it your best effort. I can't tell you how many times I've heard people say if they paid me more I would do a better job. my response was if you did a better job I would pay you more, I don't care what kind of wage you are making if you accept a wage for doing a job you should always do your best .that includes educating yourself on the products and services you are doing. nobody forces these people to take these jobs .if they don't like their jobs or are incapable of doing them they should find something better suited to their needs. Any job doing is worth doing well. a little work ethic is what these people need .