I also want to give high praise to Reptile Basics. I ordered some flexwatt heat tape from them. When I finalized my order, I forgot to state the length I wanted it cut. It was late at night and I didn't think I was going to be able to call so I wrote an email to state the length of the cut. Right after I finished my email and sent it, not five minutes later I received an email on another email account asking how I wanted the heat tape cut? I was pleasantly surprise at the level of customer service. To be so on top of the orders. Great company.